> Hospitality Management

This handbook consists of research articles on a variety of topics relating to the hospitality industry around the world. They include studies on a sustainable hotel business model, environmental management systems in tourism and hospitality establishments, hotel staff turnover and customer service experience.

This encyclopedia comprises over 700 entries about the managerial aspects of the hospitality industry, including human resources, marketing, accounting and finance, strategic management and facilities management. Arranged alphabetically, the entries are brief explanations on concepts and terms written by professionals in the industry.

This book explores the major challenges of human resources management in the tourism and hospitality industries, such as the difficulty in attracting and retaining quality employees. Solutions including brand internalization and talent management are proposed along with case studies in real world setting.

This book serves as a reference for readers to examine legal issues in the hospitality industry. It focuses on the practical application of hospitality laws in real-world settings and provides case studies and exercises for further exploration.

This book offers a comprehensive account on the operations and management of the hospitality industry in major areas, such as lodging, catering, tourism and recreation as well as events and assemblies. First-hand accounts, case studies and corporate profiles are also provided as extra references.

This book covers in detail the operations and management of hotels, such as room reservation, billing and recordkeeping. It also discusses the application of technology to hospitality management, such as up-to-date technology in reservation and payment, mobile applications and devices as well as cyber security in the hospitality industry.

This book introduces strategies for managing tourism, hospitality and event organizations in operational, financial, human resources management and other aspects. Strategic formulation, implementation and evaluation are discussed, together with case studies on various hotel groups, airline companies and event organizers.

This book introduces the key players and issues involved in planning meetings, expositions, events and conventions. Elements of event planning, such as food and beverage supply, technological application in marketing and communication as well as relevant legal issues are covered.

This book analyzes consumer behaviour and introduces the skills necessary to build and maintain customer relationships. Such skills include verbal and nonverbal communication skills and attributes that encourage customer loyalty. Case studies of companies are offered as supplementary references.

This book explores the marketing concepts, process and strategies for hospitality and tourism industries. Consumer behaviour, branding, pricing, customer engagement and advertising are some of the topics discussed in detail.

This book examines different topics of cruise operations management from hospitality perspectives. Topics include guest services, food and drink operations, facilities management as well as health and safety issues. Case studies are offered to give a real-world insight into the cruise industry.

International Journal of Contemporary Hospitality Management

This journal contains scholarly articles on the management of global hospitality and tourism businesses. It covers various aspects, such as hospitality management strategies, methods and principles, new techniques and innovations as well as marketing and financial issues.

International Journal of Event and Festival Management

This journal publishes research articles about management issues on different occasions, from small festivals to large-scale business and special events. Some of the research areas are planning and design, sponsorship, logistics, financial matters and public relations.

Cornell Hospitality Quarterly

Published in association with Cornell University’s School of Hotel Administration, this journal comprises peer-reviewed articles related to hospitality management research and practice. Major research areas include strategic and operational management, human resources, finance, marketing, and facilities and design.

International Journal of Culture, Tourism and Hospitality Research

This journal publishes articles that explore the role of culture in hospitality and tourism industries worldwide. Research topics include culture and behaviour of tourists, marketing practices, consumer behaviour and trends as well as destination culture.